Sivasakthi Traders is committed to providing a simple and transparent return and refund process for our customers. If you are not satisfied with your purchase, please review the following terms and conditions for returns, exchanges, and refunds.
1. Returns for Defective and Non-Defective Products
Sivasakthi Traders accepts returns for both defective and non-defective products, provided the products meet the eligibility requirements mentioned in this policy.
2. Exchanges
Exchanges are accepted for eligible products within the applicable return period. Products requested for exchange must meet the same conditions as products submitted for return.
3. Product Condition
Only new and unused products are eligible for return or exchange. Products that have been used, altered, installed, damaged, or otherwise changed after purchase may not be accepted.
4. Original Packaging
All products must be returned in their original packaging. The original box, packing materials, accessories, parts, manuals, and other items supplied with the product should be included wherever applicable.
5. 7-Day Return Window
Customers can request a return or exchange within 7 days from the date of purchase or delivery. Requests made after the 7-day return period may not be accepted.
6. In-Store Returns
Eligible products must be returned directly to Sivasakthi Traders at the store. Customers should bring the product along with the original packaging and relevant purchase details for verification.
7. No Restocking Fee
Sivasakthi Traders does not charge any restocking fee for eligible returns or exchanges.
8. Refund Process
Once the returned product is received, inspected, and approved, the refund will be processed within 7 days. The refund will be issued through the applicable payment method based on the original transaction.
9. Damaged or Defective Products
If you receive a damaged or defective product, please contact Sivasakthi Traders within the 7-day return period. After verification, we will provide an appropriate return, exchange, replacement, or refund based on the product condition and availability.
10. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact our support team or visit our store. Our team will assist you with the return and refund process.
Last updated: August 2026